Online store management

Online store management and operations

We provide comprehensive store management and data-driven marketing services; strategic planning and optimized operations for brand growth and engagement.

Connect with our team →
Certified & recognized by leading commerce platforms
TikTok Shop Partner — PRIME, ThailandShopee Certified Enabler — Premium, ThailandLazada Certified Star Enabler, Thailand
Scope of work

Strategy and operations, run together

Brand Online Strategy

Annual calendar and growth plan
Annual calendar, growth plan and activation roadmap
Local engagement & traffic generation
Dedicated Key Account Manager interacting with platforms.
Private traffic generation strategies.
Campaign management & planning
Proposal of mechanics and activations.
Joint business planning and execution.
Performance tracking
Monitoring actual vs. planned GMV, and recommend action plan to close potential gaps.

Store Operations

Campaign creatives and storefront execution across mobile entry points
Campaign creatives, storefront and catalogue execution
Branding & creative content
Mobile-optimized creative content creation to enhance brand and campaign performance.
Store & catalogue optimization
SKU listing and content enhancement.
Best practices in store and catalogue design, store rating, and positioning.
Customer & campaign management
Merchandising and campaign management.
Chat, feed, followers, membership and customer service management.
Our operating rhythm
Diagnose
Store audit, category benchmark and GMV baseline.
Plan
Annual calendar, campaign mechanics and target build.
Operate
Listings, pricing, promotions, content and customer service.
Optimize
Weekly review, action plan and reallocation of spend.
What we manage against

Numbers we report on

GMV vs target
Actual against planned GMV, reviewed weekly.
Traffic & visitors
Paid, organic and private traffic into the store.
Conversion rate
From product page view to paid order.
Average order value
Basket building through bundles and vouchers.
Store rating & health
Ratings, response time and platform compliance.
Catalogue coverage
Live SKUs, content completeness and stock health.
Campaign participation
Slots secured across mega, brand and payday events.
Media efficiency
ROAS and cost per order on platform ads.
FAQ

Online store management questions

What does an online store management agency do?

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We run your stores on Shopee, Lazada and TikTok Shop end to end: listings, pricing, promotions, campaign planning, customer service and daily performance reporting.

Which marketplaces does CREA manage?

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Shopee, Lazada and TikTok Shop across Thailand, Vietnam, Malaysia and Singapore, including official brand stores such as LazMall and Shopee Mall.

Can CREA take over an existing store?

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Yes. We audit your current store, fix listings and pricing, then take over day-to-day operations without interrupting sales.

How do you plan mega campaigns like 11.11 and 12.12?

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We set daily GMV targets, lock in promotions and vouchers with each platform, and align stock, media and livestreams ahead of every campaign day.

How do you report store performance?

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Through CUSP, our own platform, which brings GMV, traffic, conversion and margin from every marketplace into one view.

Let's connect

Ready to grow your stores?

Tell us your brand, category and growth ambition. We'll come back with a store plan, campaign calendar and operating model built for it.

Connect with our team →contact@crea.asia